Planning Quality Management (PMI - PMP)

Project Management Professional Certification Program (PMI-PMP)

The Planning Quality Management (PMI - PMP) is course 14 of 28 of the Project Management Professional Certification Program (PMI-PMP).

In today's competitive world, customer satisfaction is paramount. It's so important that meeting customer expectations is how we define quality. So the quality of a product isn't about being 100% defect free or whether you think it's perfect.

It's about whether the customer will be happy with it as it is. In this course, you'll learn about the project quality management knowledge area and the plan quality management process.

1. Quality Management Overview
2. Quality, Grade, Precision, and Accuracy
3. The Project Quality Management Processes
4. Inputs of Plan Quality Management
5. Plan Quality Management Tools and Techniques
6. Cost of Quality
7. Cost-Benefit Analysis
8. Outputs of Plan Quality Management
9. The Quality Management Plan
10. Exercise: Planning Quality Management

Quality management isn't just about standards and audits; it's about aligning your project's deliverables with the needs and desires of the customer. In the Plan Quality Management process, you'll identify these key expectations, develop strategies to meet or exceed them, and design ways to measure your success throughout the project. This ensures that the final product or service truly delivers the value your customer is seeking.

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!