Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 32 Minute(s)
Language
English
Taught by
Skill Boosters, Sarah Lewis
Rating
3 views
Course Overview
Motivate, energise and inspire your people to perform at their best and get results
Want to know how to ensure your performance management conversations are motivating and energising, inspiring and effective, whether formal or informal? Then this is the course for you. In this course, we go beyond the standard advice to listen well or to set SMART goals and look at the psychology of motivation and communication to learn what really makes the difference.
The course involves watching video drama and lectures and also includes:
- Learner notes and exercises for each section to enhance and consolidate learning
- A short quiz at the end to check learning
- Downloadable resources and web link
- Video populated with written captions to emphasise key learning points.
By studying this course, you will learn:
- The importance of clarity of purpose for your conversation
- How to set your conversation up to succeed
- The difference between corrective and amplifying feedback
- The importance of learning from success
- The importance of attending to your emotional state in the conversation
- How to use behavioural science to increase the effectiveness of performance management conversations
- How learning occurs, and how to encourage effective learning
- How to work with individual assets - strengths, values, experience, skills, knowledge and motivation to maximise performance potential
- The place of mistakes and forgiveness in performance management
- A specific performance management conversational structure and style
- How to use goal-setting as a performance management tool
- Seven tips for creating enjoyable and effective performance management conversations.
This course is suitable for anyone who is expected to have an impact on someone else’s performance. This could be a team leader, a coach or mentor or a human resources or learning professional. This course will help you have motivating and effective performance management conversations that really focus on building relationships, creating shared ambition and goals, identifying potential and creating great performance.
Course Content
- 9 section(s)
- 10 lecture(s)
- Section 1 Welcome and introduction
- Section 2 Step 1 - Be clear about the purpose of the conversation
- Section 3 Step 2 - Prepare for your conversation
- Section 4 Step 3 - Remember this is a learning and development activity
- Section 5 Step 4 - Manage emotions
- Section 6 Step 5 - Understand your appraisee's unique assets
- Section 7 Step 6 - Use the science of behaviour change
- Section 8 Step 7 - Use positive performance management processes
- Section 9 Summary and assessment quiz
What You’ll Learn
- Be clear about the purpose for your conversation
- Know how to set your conversation up to succeed
- Understand the difference between corrective and amplifying feedback
- Understand the importance of learning from success, and how to do so
- Prepare yourself emotionally to have a great conversation
- Be able to use behavioural science to increase the effectiveness of performance management conversations
- Understand how learning occurs, and how to encourage effective learning
- Know how to work with individual assets - strengths, values, experience, skills, knowledge and motivation to maximise performance potential
- Understand the place of mistakes and forgiveness in performance management
- Be equipped with a specific performance management conversational structure and style
- Know how to encourage and increase wanted behaviour and performance
- Apply Seven Steps for creating enjoyable and effective performance management conversations
Skills covered in this course
Reviews
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KKim Sturrup
Yes, as I had to complete Performance evaluation and my conversations were on point. This course has strengthen what I had done, especially the quality relationship with staff. However, I did mix the two feedback Corrective/Amplifying in the same conversation. This I now know not to do.
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AAnonymized User
This course resonates with me as a manager of 10 years. Many things I know, but it reinforces that I am employing worthwhile tactics - and reminds me of things that can be taken for granted.
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SSoo San Au
Yes, the course is enriching. Reporting officers get to learn on how to motivate their reporting staff to perform better during the performance management programme review.
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GGeok Ling Ng
Yes good match and I believe this will work as I am already doing step 1. The rest of the rest of the steps are just in time for me!
