Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
3 Hour(s) 31 Minute(s)
Language
English
Taught by
Sudeep Suresh
Rating
Course Overview
Understand AI, NLP, Agentforce and ethical use in Salesforce—no coding, just clear concepts for admins and analysts.
This course contains the use of artificial intelligence.
Unlock the Power of AI in the Salesforce Ecosystem — No Technical Background Required!
This course is your beginner-friendly gateway to understanding how AI is transforming the Salesforce platform — from smarter sales and service experiences to ethical automation and intelligent insights.
Whether you're a Salesforce Admin, Business Analyst, Consultant, or someone simply curious about AI in business applications, this course breaks down complex concepts into clear, practical lessons you can apply immediately.
What You’ll Learn:
Understand the core concepts of AI, machine learning, and natural language processing (NLP)
Explore Salesforce AI features like Einstein Bots, Agentforce, and CRM Analytics
Learn how AI enhances sales, service, and marketing outcomes within Salesforce
Identify ethical considerations like bias, data quality, and privacy in AI
Build confidence in discussing AI use cases with stakeholders and teams
Why Take This Course?
Beginner-Friendly: No technical background or prior AI experience needed
Salesforce-Relevant: All examples and features tied to real Salesforce use cases
Ethical AI Awareness: Gain a modern understanding of responsible AI in CRM
Visual Learning: Concepts simplified with visuals and relatable storytelling
Career-Boosting Skills: Stand out in your role by becoming AI-aware in your Salesforce projects
By the end of this course, you'll be able to confidently talk about AI, understand how it's used across Salesforce products, and see where it fits in your business processes — whether you're planning solutions, managing teams, or working hands-on.
Start your journey into the world of AI with a clear, friendly, and Salesforce-focused approach — enroll now!
Course Content
- 5 section(s)
- 44 lecture(s)
- Section 1 Module 1: AI Fundamentals
- Section 2 Module 2: AI Capabilities in CRM
- Section 3 Module 3: Ethical Considerations of AI
- Section 4 Module 4: Data for AI
- Section 5 Check
What You’ll Learn
- Understand Salesforce AI Fundamentals: Gain a solid foundation in Salesforce AI concepts, including Einstein AI, AI strategies, and real-world applications., Introduction to Salesforce AI: Gain a foundational understanding of Salesforce AI and its role in transforming business operations., Explore Key AI Features: Get an overview of Salesforce AI tools like Einstein Bots, Agentforce, and AI Analytics, and their core functionalities., Understand Real-World Use Cases: Learn how Salesforce AI features are applied in real-world scenarios across sales, service, and marketing., Outcome: By the end, you'll have clarity on Salesforce AI features and a strong base for exploring AI-focused career opportunities.
Skills covered in this course
Reviews
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NNisha Mota
I am truly surprised how perfectly this whole series is created. It's very helpful and truly keeps your interest in the whole series.
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SSam
It is an amazing course!!
