Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
21 Hour(s) 15 Minute(s)
Language
English
Taught by
Saroj Kumar Jena
Rating
Course Overview
Learn Amazon Connect cloud-based contact center and AWS Basic Services
Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, you can create an intelligent contact center that understands natural language, allowing customers to simply speak their requests rather than navigating through a keypad menu.
In this course, you'll learn how to use Amazon Connect, starting from the basics and progressing to more advanced topics that will enable you to build a smart, responsive contact center. By the end of the course, you'll have the skills and confidence to design and configure an Amazon Connect contact center solution. This course goes beyond just learning Amazon Connect—it’s about creating an intelligent contact center that can understand natural language, allowing your customers to express what they want verbally, without the need to press any buttons.
To build this advanced contact center, we'll also explore other AWS services in conjunction with Amazon Connect, such as Amazon Lex, AWS Lambda, DynamoDB, and CloudWatch. This means that by the end of the course, you'll not only gain a solid understanding of Amazon Connect, but also become familiar with these complementary AWS tools. I’ll guide you through everything step-by-step, starting with a basic overview of AWS, and show you how to set up and configure each component. No prior experience with Amazon Connect or other AWS services is required—just a willingness to learn!
Course Content
- 1 section(s)
- 25 lecture(s)
- Section 1 Introduction
What You’ll Learn
- Module 1: Cloud Computing and AWS (Basic Only), Module 2: Cloud Contact Centre Introduction, Module 3: Amazon Connect Introduction, Module 4: Amazon Connect Console GUI and CLI, Module 5: Amazon Connect Call Architecture, Module 6: Voice Call Flow Design & Implementation, Module 7: Web Chat Flow Design & Implementation, Module 8: Integrations, Module 9: Recording, Monitoring, and Reporting, Module 10: Troubleshooting, CloudWatch and Event Logs, Module 11: Resume, Certification, Badge, Q&A, and More
Skills covered in this course
Reviews
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VVidya
I particularly liked Modules 1 and 5 to 10. The other sections were mostly theoretical, which I didn’t find as engaging. However, the trainer clearly had a strong intention to share knowledge and support the learners.
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AAbhisekh Mishra
The training is well designed for beginners. It covers the fundamentals clearly, though it does not include the latest features. Overall, it’s a good course for those who are just starting out.
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SSamir Pathak
There’s no doubt this course stands out compared to others. It started off very strong, though a few theory topics in between were covered only at a basic level, with the trainer mainly reading from the provided materials. However, from Module 6 onward, the original energy returned, and the information shared was highly valuable. Overall, I would definitely recommend it to everyone.
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RRanjan Mahatho
Well explained
