Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
2 Hour(s) 40 Minute(s)
Language
English
Taught by
Sorin Dumitrascu
Rating
Course Overview
Project Management Professional Certification Program (PMI-PMP)
The Manage and Control Quality (PMI - PMP) is course 15 of 28 of the Project Management Professional Certification Program (PMI-PMP).
A critical aspect of managing any project is managing the quality of processes and deliverables. Ultimately, a project will fail if it doesn't meet quality requirements.
In this course, you'll learn how the manage quality process and the control quality process work together to help ensure that a project achieves the best possible levels of quality. Both in how work as carried out and in the end result.
1. Inputs to Manage Quality
2. Quality Audits
3. Process Analysis and Root Cause Analysis
4. Outputs of Manage Quality
5. Inputs to Control Quality
6. Techniques to Control Quality
7. Representing Data for Quality Control
8. Outputs of Control Quality
9. Determining When a Process Is Out of Control
10. Quality Management Characteristics
11. Quality Control Characteristics
12. The Quality Management/Quality Control Relationship
13. Exercise: Quality Management and Quality Control
Beyond processes, quality management significantly influences the final product or service of a project. This course delves into the importance of quality standards, explaining how to set them, measure performance against them, and implement any necessary corrective actions to maintain customer satisfaction. By taking this course, you'll be better prepared to prevent quality issues and confidently deliver projects that meet or even exceed expectations.
That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!
Course Content
- 1 section(s)
- 31 lecture(s)
- Section 1 Manage and Control Quality (PMI - PMP)
What You’ll Learn
- Identify the inputs to the Manage Quality process
- Recognize examples of activities that are conducted in an effective quality audit
- Sequence the steps of a root cause analysis
- Identify the outputs of the Manage Quality process
- Identify inputs to the Control Quality process
- Recognize the tools and techniques you can use to control quality
- Sequence the steps in creating a Pareto diagram
- Identify outputs of the Control Quality process
- Use a control chart to determine when a process is out of control
- Recognize the characteristics of quality management
- Recognize the characteristics of quality control
- Recognize the relationship and distinction between quality management and quality control
- Demonstrate your understanding of the Manage Quality and Control Quality processes
Skills covered in this course
Reviews
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SShaharul Izuwan bin Shahardin
Clear instructions and easy to understand. Short and sharp information for better understanding.
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NNemesio D. Hernandez
It's getting exciting. Working in logistics now I understand more.
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IIona Yong
This course is really helpful, it gives you a lot of knowledge about quality management. The instructor is very knowledgeable and passionate about the topic, and he makes the class interesting and engaging. I would definitely recommend this course to anyone who wants to learn more about quality management.
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CCalista Royston
This is a great course that helped me to pass the PMP exam in my first try. The instructor is very knowledgeable and walks you through every aspect of the course. I would highly recommend this course if you are looking to get certified as a project manager.
