[M559] Negotiation and Persuasion Techniques

Course Overview

Negotiation and Persuasion Techniques (1-day Training)

Negotiation is a crucial element of interpersonal communication in our daily life, and negotiating in a persuading manner is one of the greatest challenges of interpersonal communication.  This course can help you to understand the complex negotiations and learn the persuasion techniques with best practices, tools, plans, methodology, and strategies to achieve win-win negotiations. 

Learning objectives

• To understand the complex negotiations and use of the appropriate skills in different negotiations

• To learn the steps and persuasion technique in the negotiation processes of sales and purchasing, and plan for negotiations

• To perform practices in using different negotiation skills, best practices, tools, methodology, plans in contract negotiation

• To formulate negotiation strategies and use communication & techniques to achieve win-win negotiations

Course outline

Module A: Complex Negotiations & Use of Skills

• What is a negotiation, why negotiate, and the principles of negotiation;

• Understand different types of negotiations; and

• Use of the appropriate skills and persuasion technique in different negotiations.

Module B: Negotiation Processes, Model, and Planning

• Closer look at the negotiation in the processes in various context;

• Plan for the steps of negotiation and set the goals and objectives.

Module C: Negotiation in Practices

• Negotiation via information and communications technology (ICT) & communication media;

• Discuss the critical successful factors and best practices negotiations; and

• Use tools, methodology, and plan for contingency in negotiation

Module D: Win-Win Negotiations

• Perform effective communication to achieve negotiation results;

• Formulate negotiation strategies and how to use it achieve performance; and

• Apply the techniques to achieve win-win negotiations;

Course Design and Focus

• Interaction and reflection

• Case Scenario Discussion

• Further reading
   

Methodologies

• Trainer’s briefings and facilitations

• Reflective and sharing

• Group discussion and presentation

Certificate of attendance

• Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours

• To provide a more comprehensive certificate service, please fill in the participant's name according to the identification document (as standard) when submitting the application form.

Trainer: Dr. Helen Chau

Should you have any questions, please contact Ms. Joanne Chan during office hour. 

Tel: (852) 2202-9330                    Email: training@hkqaa.org

Office Hour: 9 a.m. to 6 p.m. (Monday to Friday, excluding public holidays)