Certificate in Supervisory Management

Module 1 Role of a Supervisor

• Key roles and challenges
• Attitudes and essential skills
• Setting goals, standards and targets
• Communicating upward and downward

Module 2 Leadership and Delegation

• Leadership vs management
• 5 leadership styles
• 4 decision making styles
• The 2 "R" manager
• Leading with DISC
• • Leading with delegation

Module 3 Performance Monitoring by Using Effective Coaching Techniques

• What motivates subordinates to work
• Working with new generation workers
• Just-in-time feedback
• Positive feedback and corrective feedback conversational skills
• Evaluating your feedback – PNR technique
• Coaching for success – GROW model in practice
• Coaching with DISC

Module 4 Managing Change

• Understanding impacts brought by changes
• Importance of Change Management
• Sharing on business use of change management model
• Effective change management techniques
• Overcoming resistance and barriers

Module 5 Inuencing Others

• The inuence process
• Preparation, interaction and follow-up
• Preparation strategy
• Stakeholder analysis
• Considering stakeholders’ and company’s needs
• Effective interaction skills
• Influencing with DISC
• Influencing upwards and strategic networking

Module 6 Group Project and Best Practice Sharing

Participants will be required to do a group project to demonstrate how they can apply what they have learnt in
Modules 1-5 in their daily work. They will need to make a group presentation on their project and share their
supervisory experience and/or issues with other participants. Details of the group project will be announced during Module 1.