Course Information
Schedules
- 22 Nov 2024 (Fri) 9:00 AM - 5:00 PM
Registration period
4 Nov 2024 (Mon) - 22 Nov 2024 (Fri)
Price
HKD 3,350
(HKMA Member: HK$2,850
Non-Member: HK$3,350)
(HKMA Member: HK$2,850
Non-Member: HK$3,350)
Course Level
Study Mode
Duration
1 Day(s)
Language
Cantonese
Location
-
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Course Overview
What we can Achieve Together with You:
Our goal is to equip the participants with the knowledge and skills to understand the principles
of exceptional service, map the customer journey, foster a customer-centric culture, enhance
communication, anticipate customer needs, and develop e ective problem-solving and recovery
strategies. You’ll learn how to implement personalized service approaches, leverage customer
feedback for continuous improvement, and motivate your employees to delight your guests
as a team.
We tailor-made this Training for:
- Store Managers
- Retail Supervisors
- Restaurant Managers
- Hospitality Managers
- Customer Service Managers
- Team Leaders in client-facing roles
What You’ll Learn
CONTENT
PART 1- Customer Experience & Brand
PART 2- Service Quality
PART 3- Service Recovery
The training program will employ a variety of teaching methodologies to ensure an engaging and e ective learning experience, including:
1. Case Studies
2. Group Discussions
3. Storytelling Sessions: Learning the art of storytelling to convey service excellence.
4. Action Planning
5. Insights from our distinguished guest speakers
