Course Information
Schedules
- Anytime
Registration period
Year-round Recruitment
Price
-
Course Level
Study Mode
Duration
18 Hour(s)
Language
Cantonese, English
Location
-
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Course Overview
ITIL® 是 Information Technology Infrastructure Library 的簡稱。ITIL® 描述服務管理的最佳實務。由於 ITIL® 的內容建基於不同的服務、服務經理、學術研究、顧問等，故此 ITIL® 所描述的方法相當中肯、應用層面亦相當廣泛。
本中心的 ITIL® 4 Specialist: Create, Deliver and Support (CDS) 國際認可證書課程是由教授 ITIL® 課程多年的 ITIL® 認可導師 Franco 配合本中心自行編制的教材授課，課程內容覆蓋 ITIL® 4 Specialist: Create, Deliver and Support (CDS) 所要求的內容，針對考試重點授課，使同學能通過考試。
What You’ll Learn
- Introduction to ITIL® 4 Managing Professional: Create, Deliver & Support (CDS) Qualification and Examination
- Bloom’s levels (BL)
- Quoted ITIL® text from publications
- Understand how to plan and build a service value stream to create, deliver, and support services [Syllabus Reference: 1, BL2 + BL3]
- Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams [Syllabus Reference: 2, BL3]
- Know how to create, deliver and support services [Syllabus Reference: 3, BL2 + BL3]
