Course Information
Schedules
- 31 May 2024 (Fri)
Registration period
17 Jan 2024 (Wed) - 31 May 2024 (Fri)
Price
HKD 2,980
(Tuition fee for Members: HK$2,780
Tuition fee for Non-members: HK$2,980
Early Bird Discount: HK$200 less each. Deadline for Discount: April 30, 2024
(For those who enrol and pay one month before the course commencement date)
Group Discount: HK$200 less each
(For those companies which send a total of two or more participants to this course and enrol of
the same time))
(Tuition fee for Members: HK$2,780
Tuition fee for Non-members: HK$2,980
Early Bird Discount: HK$200 less each. Deadline for Discount: April 30, 2024
(For those who enrol and pay one month before the course commencement date)
Group Discount: HK$200 less each
(For those companies which send a total of two or more participants to this course and enrol of
the same time))
Course Level
Study Mode
Duration
1 Day(s)
Language
Cantonese, English
Location
14/F Fairmont House, 8 Cotton Tree Drive Central,
7 views
Course Overview
Being assertive is not the same as being aggressive. How to be assertive is one of the most important interpersonal skills anyone can have. It allows one to be treated as an individual and with respect, and at the same time get things done without having to resort to coercion or be submissive, responding like a victim. Assertiveness does not necessarily mean you must say no. It does not mean you must always have your way. It is a positive way of interacting, actively listening to mutual needs, stating situation in an objective manner, expressing your feelings and requirements, helping the other party understand the consequences, so that a decision can be reached in a manner that is beneficial to both parties. It is about stating your own needs and wants without aggression.
Effective assertive skills reduce tension, minimise conflicts and improve productivity because communication among team members can be more open, direct and focused on issues, without having to rely on ploys to achieve hidden agenda.
What You’ll Learn
CONTENTS
1. ASSERTIVENESS
- What is Assertiveness
- Four Types of Behaviours When People are under Pressure
- Differences between Being Assertive and Being Aggressive
- Why Some People Can’t Say “No”
- Stating from An “Adult” Position
2. GUIDELINES TO DEVELOP ASSERTIVENESS
- Active Listening
- Mastering Body Language
- Developing Appropriate Voice Quality
- Core Phrases to Use
- Showing Empathy
- Avoid “hooks” and Going Nowhere Cycle
- Having a Fallback Position
- Exercise and Role Play
3. APPLY ASSERTIVE SKILLS AND TECHNIQUES
- Develop Broken Record Technique
- Acquire Fogging Techniques
- Achieve Workable Compromise
- Apply Negative Feelings Assertion
- Use Discrepancy Assertion
- Maintain Positive Inner Dialogue
- Video and Role-play
4. A CASE STUDY
- Using Assertive Skills to Resolve Problems
