Course Information
Schedules
- 28 Oct 2024 (Mon) - 29 Oct 2024 (Tue) 9:30 AM - 5:00 PM
Registration period
28 May 2024 (Tue) - 27 Oct 2024 (Sun)
Price
HKD 3,800
(於開課3星期前交費 HK3500)
(於開課3星期前交費 HK3500)
Course Level
Study Mode
Duration
2 Day(s)
Language
Cantonese
Location
-
7 views
Course Overview
Course objectives
- To appreciate the importance of internal audit in a quality management system
- To plan and implement effective internal audits against ISO 10002:2018
- To provide value-added auditing
Who should attend
- Personnel handling complaints in companies, call centres, government agencies and industry associations
Prerequisite
- Delegates must have good understanding of ISO 10002 standard before attending this auditing course
What You’ll Learn
Course contents
What is an Audit?
Ø Audit objectives
Ø Managing an audit
Planning an Audit
Ø Identify audit objective
Ø Extent of an audit
Ø Principles of audit
Ø Auditor competence
Implementing an Audit
Ø Audit activities
Ø Preparing for audit
。 Defining process map
。 Determining audit trail
。 Scheduling an audit
。 Preparing audit checklist
Ø Conducting an audit
。 Opening meeting
。 Conducting an audit
Ø Reporting audit result
。 Presenting audit findings
。 Preparing audit report
。 Closing meeting
Ø Follow-up after audit
Checking and Improving Audit Process
Ø Monitor and measuring an audit
Ø Improving the audit process
Certificate of attendance
Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours.
