Course Information
Schedules
- 21 Nov 2024 (Thu) - 28 Nov 2024 (Thu) 10:00 AM - 12:00 PM
Registration period
8 Nov 2024 (Fri) - 21 Nov 2024 (Thu)
Price
HKD 2,808
Course Level
Study Mode
Duration
4 Hour(s)
Language
Cantonese
Location
1/F, HKPC Building, 78 Tat Chee Avenue, Kowloon
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Course Overview
According to Microsoft “Work Trend Index 2023”, leveraging generative AI tools at work can improve efficiency by up to 29%! With numerous small-to-medium-sized enterprises (SMEs) actively looking into generative AI tools, HKPC “Digital DIY” Portal joins hands with Microsoft Hong Kong to proudly present the “Microsoft Copilot SME AI Enablement Program” and launch the “3+1 Ultimate Smart Combo”！
- Select 1 out of the 3 workshops tailored to your job functions Instructed by Microsoft Certified Experts
- Handpicked top 10 tasks to demonstrate how to integrate Microsoft Copilot into your daily work
- Covers a variety of Microsoft 365 applications to improve your work efficiency in all aspects
What You’ll Learn
Workshop 3: Customer Relationship Management - 21 Nov 2024 (Wed)
- Track Customer Sentiment
- Analyse and Visualise Customer Data
- Draft Responses to Customer Enquiries
- Personalised Customer Interactive Content
- Translate Customer Communications
- Summarise Product Information
- Prepare Customer Onboarding Materials
- Recap Customer Call
- Design Customer Loyalty Campaign
- Prepare Monthly Report
Workshop 1: Human Resources & Admin - 28 Nov 2024 (Thu)
- Create Job Descriptions for New Openings
- Shortlist Qualified Candidates
- Create Interview Questions
- Draft and Review Employment Contracts
- Develop New Hires Onboarding Materials
- Update Company Policies
- Staff Communications
- Conduct Employee Engagement Survey
- Conduct Performance Appraisal
- Recap Company Townhall Meetings
