Course Information
- 14 Jan 2025 (Tue) - 15 Jan 2025 (Wed) 7:00 PM - 10:00 PM
(HKMA Member: HK$2,850
Non-Member: HK$3,350
Group Discount: HK$200 less for each participant
For companies that nominate and make payments at the same time for two or more participants.
Service Industry Discount: HK$600 less for each participant
To support the service industry, a discount of $600 is oered to service industry practitioners.
(WhatsApp your Training Concierge at 5225 7721)
Group Discount and Service Industry Discount can be utilized together.)
Course Overview
What we can Achieve Together with You:
Our goal is to equip the participants with the knowledge and skills to understand the principles
of exceptional service, map the customer journey, foster a customer-centric culture, enhance
communication, anticipate customer needs, and develop eective problem-solving and recovery
strategies. You’ll learn how to implement personalized service approaches, leverage customer
feedback for continuous improvement, and motivate your employees to delight your guests
as a team.
We tailor-made this Training for:
- Store Managers
- Retail Supervisors
- Restaurant Managers
- Hospitality Managers
- Customer Service Managers
- Team Leaders in client-facing roles
What You’ll Learn
CONTENT
PART 1- Customer Experience & Brand
PART 2- Service Quality
PART 3- Service Recovery
The training program will employ a variety of teaching methodologies to ensure an engaging and eective learning experience, including:
1. Case Studies
2. Group Discussions
3. Storytelling Sessions: Learning the art of storytelling to convey service excellence.
4. Action Planning
5. Insights from our distinguished guest speakers