Hong Kong Management Association

Golden Service Standards for Driving Business Results

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Course Information

Schedules
  • 14 Jan 2025 (Tue) - 15 Jan 2025 (Wed) 7:00 PM - 10:00 PM
Registration period
25 Nov 2024 (Mon) - 13 Jan 2025 (Mon)
Price
HKD 3,350
(HKMA Member: HK$2,850
Non-Member: HK$3,350
Group Discount: HK$200 less for each participant
For companies that nominate and make payments at the same time for two or more participants.
Service Industry Discount: HK$600 less for each participant
To support the service industry, a discount of $600 is oered to service industry practitioners.
(WhatsApp your Training Concierge at 5225 7721)
Group Discount and Service Industry Discount can be utilized together.)
Course Level
Study Mode
Duration
2 Day(s)
Language
Cantonese
Location
3/F Tower 2, South Seas Centre, 75 Mody Road, Tsim Sha Tsui, Kowloon
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Course Overview

What we can Achieve Together with You:
Our goal is to equip the participants with the knowledge and skills to understand the principles
of exceptional service, map the customer journey, foster a customer-centric culture, enhance
communication, anticipate customer needs, and develop eective problem-solving and recovery
strategies. You’ll learn how to implement personalized service approaches, leverage customer
feedback for continuous improvement, and motivate your employees to delight your guests
as a team.

We tailor-made this Training for:
- Store Managers
- Retail Supervisors
- Restaurant Managers
- Hospitality Managers
- Customer Service Managers
- Team Leaders in client-facing roles

What You’ll Learn

CONTENT

PART 1- Customer Experience & Brand

PART 2- Service Quality

PART 3- Service Recovery

The training program will employ a variety of teaching methodologies to ensure an engaging and eective learning experience, including:

1. Case Studies
2. Group Discussions
3. Storytelling Sessions: Learning the art of storytelling to convey service excellence.
4. Action Planning
5. Insights from our distinguished guest speakers



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