課程資料
時間表
- 2026年4月13日(週一) 下午 7:00 - 下午 10:00
報名日期
2026年3月18日(週三) - 2026年4月12日(週日)
價錢
HKD 6,800
(HKD6,800 (exam included))
(HKD6,800 (exam included))
課程級別
學習模式
修業期
12 小時
教學語言
廣東話
地點
Wanchai
課程簡介
Course Objectives :
Understand the key concepts of digital product and service management
Understand service relationships
Understand the ITIL Four Dimensions of Product and Service Management
Understand the ITIL Value System (ITIL VS)
Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
Understand the ITIL Product and Service Lifecycle Model and the value chain activities
Understand ITIL Management Practices
Understand the benefits of value stream mapping and management
Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)
課程內容
Module 1: Digital product and service management
Module 2: Service relationships
Module 3: The ITIL Value System (ITIL VS)
Module 4: Governance
Module 5: ITIL Guiding Principles
Module 6: Value chain and ITIL management practices
Module 7: Value streams, mapping and management
Module 8: Continual improvement
Module 9: The Four Dimensions of Product and Service Management
Module 10: ITIL and other frameworks integration
