課程資料
時間表
- 2026年7月7日(週二) - 2026年7月8日(週三) 上午 9:30 - 下午 5:00
報名日期
2026年6月23日(週二) - 2026年7月6日(週一)
價錢
HKD 12,500
課程級別
學習模式
修業期
2 日
教學語言
廣東話
地點
2/F, Centre Point, 181 Gloucester Road, Wanchai, HK
證書
- 可獲發
- *證書的發放與分配，依課程提供者的政策及安排而定。
課程簡介
- The ITIL Foundation course is the entry level certification course for IT Service Management (ITSM) Best Practices training in ITIL.
- ITIL 4 practices and examples are focused on IT services and ITSM, but the key concepts and models are applicable to any service and context. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology.
- The key components of the ITIL 4 framework are the ITIL Service Value System (SVS) and the four dimensions model.
課程內容
Module 1: Course Introduction
• Introduction to IT Service Management in the
Modern World
• Introduction to ITIL 4
Module 2: Service Management: Key Concepts
• Value and Value Co-Creation
• Value: Service, Products, and Resources
• Service Relationships
• Value: Outcomes, Costs, and Risks
Module 3: The Guiding Principles
• The Seven Guiding Principles
• Applying the Guiding Principles
Module 4: The Four Dimensions Of Service Management
• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
• External Factors and Pestle Model
Module 5: Service Value System
• Overview of Service Value System
• Overview of the Service Value Chain
Module 6: Continual Improvement
• Introduction to Continual Improvement
• The Continual Improvement Model
• Relationship between Continual Improvement
and Guiding Principles
Module 7: Overview Of ITIL Practices
• Purpose of ITIL Practices
• The Continual Improvement Practice
• The Change Control Practice
• The Incident Management Practice
• The Problem Management Practice
• The Service Request Management Practice
• The Service Desk Practice
• The Service Level Management Practice
Module 8: Exam Preparation
• Understand the ITIL Certification Scheme
• Recap
