Course Information
Registration period
Year-round Recruitment
Price
-
Course Level
Study Mode
Duration
18 Hour(s)
Language
Cantonese, English
Location
九龍旺角亞皆老街 109 號皆旺商業大廈 18 樓 1802 - 1807 室
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Course Overview
ITIL® 是 Information Technology Infrastructure Library 的簡稱。ITIL® 描述服務管理的最佳實務。由於 ITIL® 的內容建基於不同的服務、服務經理、學術研究、顧問等，故此 ITIL® 所描述的方法相當中肯、應用層面亦相當廣泛。
ITIL® 4 是最新的 ITIL® 版本，以下是 ITIL® 4 的 Certification Scheme:本中心的 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 國際認可證書課程是由教授 ITIL® 課程多年的 ITIL® 認可導師 Franco 配合本中心自行編制的教材授課，課程內容覆蓋 ITIL® 4 Specialist: Drive Stakeholder Value (DSV) 所要求的內容，針對考試重點授課，使同學能通過考試。
What You’ll Learn
- Introduction to ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) Qualification and Examination
- Bloom’s levels (BL)
- Quoted ITIL® text from publications
- Understand how customer journeys are designed [Syllabus Reference: 1, BL2 + BL3]
- Know how to target markets and stakeholders [Syllabus Reference: 2, BL2 + BL3]
- Know how to foster stakeholder relationships [Syllabus Reference: 3, BL2 + BL3]
- Know how to shape demand and define service offerings [Syllabus Reference: 4, BL2 + BL3]
- Know how to shape demand and define service offerings [Syllabus Reference: 5, BL2 + BL3]
- Know how to onboard and offboard customers and users [Syllabus Reference: 6, BL2 + BL3]
- Know how to act together to ensure continual value co-creation (service consumption / provisioning) [Syllabus Reference: 7, BL2 + BL3]
- Know how to realize and validate service value [Syllabus Reference: 8, BL2 + BL3]
