Course Information
Schedules
- 12 Dec 2025 (Fri) 9:00 AM - 10:30 AM
Registration period
6 Aug 2025 (Wed) - 11 Dec 2025 (Thu)
Price
HKD 3,132
(US$399)
(US$399)
Course Level
Study Mode
Duration
3 Hour(s)
Language
English
Location
-
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Course Overview
This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.
Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right questions. With the Four Drivers of Customer Service, you’ll set goals for being a customer champion.
At Dale Carnegie, we believe that any increase in performance is incumbent on two things – our mindset and our skill set. Customer service initiatives often focus only on the skill set. Without the mindset or the attitude, the skill set is much more difficult to sustain and it becomes easy to slide into indifference.
Who should attend?
Any member of an organization who interacts with internal and external customers, virtually, on the phone, or face-to-face.
Duration:
This course includes 90 minutes of live online instruction and 90 minutes of self-directed learning. Dale Carnegie’s blended experience is the perfect mix of the live instructor-led learning that creates transformation and the sustainment that leads to lasting results. To enhance single session live online experiences, Dale Carnegie includes elements of self-directed learning to encourage behavior and performance change.
Objectives:
- Discover how to energize customer interactions to create value for the customer for you, and for your organization
- Use the RICH model to establish meaningful and valuable customer connections
- Develop and ask the right questions to gain insight into the customer experience
- Gain strategic communication skills for optimum benefit and quantifiable good will
- Mobilize key enablers for commitment to excellence in customer service
What You’ll Learn
What You’ll Learn
Expect to become more self-aware of your attitudes towards customers and service. Gain more tools to build relationships, increase customer satisfaction and maintain a positive attitude even in stressful situations.
Discover the unique value you bring to your customers and organization. Along with the skillset to achieve your desired performance change, you will strengthen your mindset to sustain your performance change.
Expect Thoroughly Trained Trainers: Dale Carnegie trainers are highly vetted and undergo intense training that is ISO9002 certified to achieve consistent results globally. While part of a global organization, they are connected to your local culture, customs and language. As a bonus, all Dale Carnegie Trainers have “walked the talk” in achieving success in customer service.
Why You Want To Learn It
Customer service is on the front line when it comes to long-term customer retention. By customers feeling valued and having a positive buying experience, they will be more likely to buy from you again. Return customers are more likely to trust the products and services your organization is providing because they have had a great experience.
How It Will Help You
Demonstrating a superior customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal. By offering best-in-class customer service, you are attaching values to your company’s brand, strengthening your reputation in the marketplace, and showing by example that you care about the people who purchase your product or service.
And finally, it is much more satisfying at the end of a workday to go home with a positive outlook, less frustration, and pride in the contribution you have made to the bottom line.
