Course Information
Schedules
- 19 Dec 2025 (Fri) 9:00 AM - 5:00 PM
Registration period
8 Oct 2025 (Wed) - 18 Dec 2025 (Thu)
Price
HKD 1,620
Course Level
Study Mode
Duration
1 Day(s)
Language
Cantonese
Location
19/F K Wah Centre 191 Java Road North Point Hong Kong
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Course Overview
Introduction
Conflict resolution management is the process by which disputes are resolved, and managing conflict well can help find better solutions to relationship issues. This course helps you to understand the conflicts, resolution process, main approaches, and how learn how to develop communication tools and apply with essential techniques and skills in the conflict resolution management.
What You'll Learn
- Gain insights into the sources, causes, and types of conflict.
- Learn the phases of the conflict resolution process and how to apply them effectively.
- Familiarize yourself with various approaches to conflict resolution and practice applying them.
- Develop skills to identify and prevent conflict before it escalates.
- Create effective communication tools, such as agreement frames and open questions.
- Learn practical techniques for managing anger and stress in conflict situations.
Who Should Attend
- Managers and Team Leaders: Individuals responsible for leading teams and navigating workplace conflicts.
- HR Professionals: Human resources personnel looking to enhance their conflict resolution skills within the organization.
- Employees: Anyone seeking to improve their ability to manage and resolve conflicts effectively.
- Conflict Mediators: Professionals involved in mediation and conflict resolution processes.
- Business Professionals: Individuals interested in creating a more harmonious work environment through effective conflict management.
Course Design and Focus
Content relevance by slide and video presentation
- Understanding conflict and how people response to conflict
- Work conflicts & effective conflict resolution management
- Workplace conflict analysis & resolution proces
Interaction and reflection
Case Scenario Discussion
Further reading
Delivery Mode, Language, Duration and Time
- In-person Training
- Cantonese with Chinese course materials
- The course is scheduled for 1 day, from 9:30 am to 5:00 pm each day, with a total of 6 training hours.
What You’ll Learn
Course Outline
Module 1: Understanding Your Response to Conflict
- What is a conflict?
- Examine dimensions of perceptual conceptual conflict
- The Thomas-Kilmann Conflict Mode Instrument
Module 2: What makes up conflict? Workplace Conflict Analysis
- Sources of conflict
- Understand conflict created by management
- Observable conflict overview
Module 3: Resolving Conflict Between Others and With Your Involvement
- Learn how to use step-by-step approach in the workplace conflict resolution proces s
- Set specific next planning steps for managing conflict situations more effectively in workplace
- Technique to manage stress and anger
- Develop communication tools to surface the root of conflict
- Implementing agreement
Module 4: Implementing Agreements and Conflict Management for Organization
- Create conflict management system in organization
- Advocate a conflict-positive culture in private organization
