Knowledge Management Accelerated with Generative AI

Revolutionize Knowledge Management with GenAI tools like ChatGPT

Course Description

Knowledge is the most valuable asset in any organization — but too often, it’s scattered across documents, hidden in emails, or stuck in people’s heads. This course, Knowledge Management with Generative AI, shows you how to harness the power of AI tools like ChatGPT, Microsoft Copilot, and ServiceNow NowAssist to transform the way knowledge is captured, shared, and used.

You’ll start by building a strong foundation: understanding what knowledge management (KM) is, why it matters, and how Generative AI is reshaping the landscape. From there, we’ll dive into practical strategies and hands-on demos that bring KM concepts to life. You’ll see how AI can auto-tag and summarize knowledge articles, capture tacit insights through conversational interviews, and combine multiple sources into structured playbooks.

Beyond the theory, this course is packed with practical tools and resources. You’ll get downloadable templates, assignments, quizzes, and reflection exercises that help you immediately apply what you’ve learned in your own workplace. You’ll also learn how to measure the ROI of AI-enhanced KM, build governance frameworks, and prepare for the future with emerging technologies like VR, IoT, and autonomous agents.

Whether you’re a knowledge manager, IT leader, or business professional, this course will equip you with the skills, tools, and confidence to lead the AI-powered knowledge revolution.

Enroll today and start turning scattered information into a strategic advantage.