Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
4 Hour(s) 30 Minute(s)
Language
English
Taught by
Arno Esterhuizen
Rating
1 views
Course Overview
Your Complete ITIL 4 Foundation Exam Preparation Guide - Accredited by PeopleCert
Embark on a transformative journey through the world of IT Service Management with this comprehensive ITIL 4 Foundation Exam Preparation Course! Designed for professionals seeking to solidify their understanding of ITIL principles and excel in the exam, this course offers an in-depth exploration of key concepts, guiding principles, and best practices.
Dive deep into the fundamental components of service management, including the Service Value System, service value chain, and service management practices. Gain insights into the four dimensions of service management - organizations and people, information and technology, partners and suppliers, and value streams and processes. The engaging slides with full script will be available to you for download.
The course follows the official curriculum required for the ITIL 4 Foundations exam to the tee with no fluff or time wasting materials. So it is totally focused to help you obtain your certification in the shortest amount of time.
The course also includes the detailed steps to book and sit your online exam after you have mastered the contents in here.
With engaging lessons, real-world examples, quizzes, exam tips and practice exams, you'll be well-equipped to tackle the ITIL 4 Foundation exam with confidence. Join me on this transformative learning journey and unlock your potential in IT Service Management!"
This course is accredited by PeopleCert.
Course Content
- 10 section(s)
- 96 lecture(s)
- Section 1 Course Introduction
- Section 2 Key Concepts of Service Management
- Section 3 The ITIL Guiding Principles
- Section 4 The Four Dimensions of Service Management
- Section 5 The ITIL Service Value System
- Section 6 The Activities of the Service Value Chain
- Section 7 Service Management Practices
- Section 8 General Management Practices
- Section 9 Technical Management Practices
- Section 10 Exam Tips & Next Steps
What You’ll Learn
- Preparation to excel in the ITIL 4 Foundation exam
- Learn what ITIL 4 is
- Understand the concepts of Service Management
- Be informed on all the exam requirements for ITIL 4 foundation and specific tips and tricks to help you excel in the exam
- Build an understanding with real world examples how the ITIL principles are applied
Skills covered in this course
Reviews
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yyaw acheampong
Master piece of information
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GGerrit Rother
This course was detailed and comprehensive. Still on my way learning to the certificate but nevertheless it was great help.
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EEmyr Martin
Text and slides are clear to read off smartphone. Being able to pause and rewind easily on a phone helps too. As does streaming to an external larger screen if need-be. I had an issue with streaming from the Udemy app to my Google Chromecast but that could be device related. The course itself is broken down into digestible chunks with key definitions highlighted. Making it that much easier to follow.
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JJudy Vernon
Very straight forward information. Small issue, the downloaded PDF information didn't match up with the order of the lecture
