Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
8 Hour(s) 29 Minute(s)
Language
English
Taught by
Sanad Academy
Rating
Course Overview
Learn about service management, four dimensions, guiding principles, service value system, and practices to ace the exam
Disclaimer: This UNOFFICIAL course is not affiliated with, endorsed by, or in any way associated with AXELOS or PeopleCert. ITIL is a registered trademark of AXELOS Limited. This course provides an independent overview of Modern IT Service Management best practices.
Unlock the Secrets of IT Service Management with ITSM Foundation Certification
In today's fast-paced and ever-evolving digital landscape, efficient IT service delivery is crucial for organizations of all sizes and industries to succeed. ITSM Foundation, the latest version of the world's leading IT service management framework, provides a comprehensive set of best practices for organizations to manage their IT services effectively and deliver value to their customers.
Enhance Your IT Expertise and Advance Your Career
This comprehensive of +8-hour course will equip you with the knowledge and skills you need to:
- Understand the core concepts of modern IT service management
- Grasp the ITSM Foundation framework, including the Four Dimensions, Guiding Principles, Service Value System, and IT Service Management Best Practices
- Create value for customers through IT services
- Manage service offerings and relationships effectively
- Achieve desired outcomes and mitigate risks
- Measure the utility and warranty of IT services
This course is designed for:
IT professionals who want to gain a foundational understanding of ITSM and its role in IT service management
Individuals seeking to embark on their ITSM certification journey
Professionals looking to enhance their IT knowledge and skills
Anyone who wants to contribute to the implementation of ITSM practices in their organization
Upon successful completion of this course, you will:
- Earn the ITSM Foundation certification, a globally recognized credential that demonstrates your proficiency in IT service management
- Enhance your understanding of the latest ITSM framework and its impact on IT operations
- Gain the skills to effectively manage IT services and deliver value to customers
- Strengthen your career prospects and open up new opportunities in the IT industry
- Practice exams to prepare for the exam day
Course Content
- 6 section(s)
- 107 lecture(s)
- Section 1 Introduction
- Section 2 Service Management : Key Concepts
- Section 3 The 4 Dimensions Of IT Service Management
- Section 4 The ITIL Service Value System
- Section 5 The ITIL Practices
- Section 6 Ace Your ITSM Foundation Exam: Remember using a graph, Watch, and Practice.
What You’ll Learn
- IT Service Management
- key concepts
- Guiding principles
- 4 dimensions
- practices
- prepare for the certification
Skills covered in this course
Reviews
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DDavid Catania
Ir was a good match. I appreciated the openness about the accent matter. For me it's not too much of a problem.
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AAli khaled
The instructor doing his best to teach you his knowledge.
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MMilton Rouse
It was a good introduction to what I will be learning.
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TTarek Hamdy
I actually like the Persian accent. I am American with parents from Egypt. I have a great grand father who is from Rasht. I have been hanging aound Persian people my entire life. The last girl I went on a date with is Persian.
