Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
1 Hour(s) 46 Minute(s)
Language
English
Taught by
Jason Dion • 2.8 Million+ Enrollments Worldwide, Dion Training Solutions • ATO for ITIL & PRINCE2, Dion Training Solutions • ATO for ITIL & PRINCE2, Jason Dion • 2.8 Million+ Enrollments Worldwide
Rating
Course Overview
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.
As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.
Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.
Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.
The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
Course Content
- 5 section(s)
- 24 lecture(s)
- Section 1 Introduction
- Section 2 Service Management
- Section 3 The Basics of ITIL 4 (BONUS SECTION)
- Section 4 Practice Exam
- Section 5 Conclusion
What You’ll Learn
- Describing the ITIL framework
- Understanding real-world examples
- Applying ITIL 4 to your organization
- Discuss ITIL 4 concepts with confidence
Skills covered in this course
Reviews
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OOzan A.
Details about ITIL 4 have been covered, and information about the exam is provided. Be aware that this course is not a complete training on its own and only contains superficial information. Additionally, the topics are presented in a confusing and disorganized manner.
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OOTIMI AKOUAVI PETRA SEKPETE
I wanted to get more information or knowledge about this ITIL as a new person in IT but i did not really understand only listening . it would be easier to explain it with some basis words .
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AAriel Fischer
I liked the examples the instructor would use to tie in the course information with wacky stories to help remember
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SScott Mcnaughton
Presented the level of information and examples appropriate for this course and topic. Presenter was engaging with the material and pace.
