Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Language
English
Taught by
Dan Mill
Rating
Course Overview
Your Guide to Mastering IT: Launch your Successful Career with 700+ Lessons
Are you ready to dive deep into the world of IT? Welcome to the Ultimate IT Support Course for Technical Skills—a powerhouse 50+ hour course packed with over 700 dynamic lessons that cover much of what you need to know to succeed in today’s tech-driven world!
In the course, you can either watch the videos in order or skip towards the sections you are most interested in. Remember you do not have to start at the beginning, you can start anywhere that interests you the most!
With these lectures you’ll master the essentials and beyond, exploring:
Help Desk and Technical Support
Networking (Fundamentals, Cisco and WatchGuard)
Linux (Ubuntu Server and Desktop)
Windows 11 and Windows Server 2025
Microsoft 365 Administration
Network and Infrastructure Monitoring
Programming with Python
and even Soft Skills like Resumes, Interview Preparation, and Communication.
Each lesson is crafted to be practical, beginner-friendly, and brimming with real-world insights.
What You’ll Gain:
Confidence and Real-World Know-How
Through hands-on labs, clear step-by-step guidance, and real-life examples, you’ll build a strong foundation that you can actually use — not just memorize.Career-Boosting IT Skills
Whether you’re launching your first helpdesk role, setting up a server, troubleshooting tricky networks, or automating tasks with scripts — you'll gain practical skills that employers are actively looking for.Job-Ready Tools & Tips
We don’t just teach tech — we help you land the job too. Get proven resume and cover letter strategies, ace your interviews, and understand exactly what hiring managers want to see.Skills That Grow With You
We go beyond the basics. You'll explore advanced topics that prepare you for the future of IT, so you're not just ready for your first job — you're ready for the next five.
Whether you’re a total beginner, an IT student, a career changer, or an industry pro looking to elevate your knowledge, this course has something transformative for you. We’ve created this journey to help you not just learn IT, but to live IT, turning concepts into competencies and theory into action.
Why This Course Stands Out:
Comprehensive & Vendor-Neutral: Unlike other courses that focus on just one area or vendor, we cover multiple IT realms to build a versatile skill set. Our approach ensures you’re ready to apply your skills to different vendors, operating systems, and environments, so you can confidently work in any IT setting.
All Skill Levels Welcome: No prerequisites are required; we start with the basics and steadily build up to expert-level topics.
Real-World Applications: Apply what you learn immediately with real-life examples, scenarios, and practical exercises tailored to industry needs.
By the end, you’ll be ready to take on an IT role with confidence, from Support Technician to Systems Administrator to Network Specialist and beyond. Take the leap, fuel your passion, and become unstoppable in the world of IT!
Best of all, when you complete the course, you’ll earn a professional Certificate of Completion that you can proudly add to your résumé and LinkedIn profile — helping you stand out in today’s competitive IT job market. This certificate demonstrates that you have the skills and confidence to contribute from day one — exactly what employers are looking for.
Course Content
- 10 section(s)
- 621 lecture(s)
- Section 1 Introduction
- Section 2 (Practical) IT Help Desk - With Real Examples
- Section 3 (Theory) IT Hardware
- Section 4 (Theory) PC Hardware Fundamentals
- Section 5 (Theory) IT Technical Support
- Section 6 (Practical) Windows 11 Pro
- Section 7 (Theory) IT Roles and Tools
- Section 8 (Practical) Domain Management, DNS, Websites and SSL Certificates
- Section 9 (Theory) Cybersecurity
- Section 10 (Theory) Homelabs
What You’ll Learn
- Learn to configure and troubleshoot network devices.
- Gain hands-on experience with Linux server installation, configuration, and management.
- Learn to set up and manage services in Windows Server environments.
- Perform critical backup, recovery, and security operations.
- Explore the core principles of IT infrastructure monitoring.
- Understand how to monitor and troubleshoot networks, systems, and services in real-time.
- Develop critical communication skills necessary for working in IT teams.
- Master the art of writing effective resumes and cover letters tailored for IT roles.
- Tackle hands-on projects and real-world labs to simulate common IT tasks.
- Practice configuring servers, networks, and services, all while addressing common problems IT professionals face.
- Understand the basics of IT security in both networking and system administration.
- Learn the basics of working with cloud services and virtualized environments.
- Understand the role of cloud computing in modern IT infrastructure.
- Understand the basics of network architecture and protocols.
- Learn about all core components of modern IT Infrastucture.
- Gain a fundamental understanding of Cybersecurity.
Skills covered in this course
Reviews
-
NNeil Henderson
Very affordable. Very informative. Verbally and visually so.
-
PPeter Chukwuebuka Oguaghamba
Yes, the course met all my expectation. Thank you
-
CCristhian Raúl Águila Vazquez
El contenido me parece bien , el orden en el que se encuentra es un poco confuso pero sigue siendo bueno. The content is good, the order is a little bit confusing but it still a great choice to learn.
-
NNancy Wardle
While Mr. Mill covers a wealth of valuable information in this course, there were a number of things that bothered me, rooted in the belief that it is too ambitious. * Primarily, he does not seem to know who his audience is. He covers some topics (such as the OSI model and hardware components) from a basic, fundamental level; but some lessons presume having a certain level of pre-existing knowledge that would be required to understand it when the course is marketed at beginners (such as the one on Cisco Packet Tracer, which contains concepts and jargon that were not covered previously). Perhaps it would be smart to split this massive course into separate ones geared at people at different points in their career. * Lack of coherence. Chapters appear to be individual chunks put in a random order, and content is repeated in more than one lesson. For example, the first 2 lessons on firewalls contain basically the same information; and it would have been more logical to have the second lesson first as it defines what a firewall is. It would also be preferable to have the 2 chapters on firewalls (15 and 16) incorporated into or immediately after the one on cybersecurity (9). * Windows 10 will be unsupported in less than a week, and he speaks from the perspective as if we have yet to migrate to Windows 11 and are not familiar with the new features on the latest OS. * Multiple typos and speaking flubs that could have been corrected or edited out prior to making it available to the public. * The quizzes are too easy. I could probably answer most questions correctly without even listening to the courses, in that the correct answers seem obvious at times. * Material that doesn't seem to belong here. I don't understand the utility of a lesson on interviewing etiquette, as it is not related to the subject of the course (providing technical skill support). * Uneven coverage of subject matter. The 2+ hour course on backups and 3.5 hour course on VoIP seemed excessive. Yes, they are important; but the same material probably could have been covered in half the time by sticking to the bullet points. Whereas other, possibly more important topics such as subnetting and DNS are covered so briefly that I needed to do extra research in order to be able to understand them. Other important concepts, like network topology and DNS zones, are not covered at all (to my knowledge). All that being said, lesson 2 (IT Help Desk - With Real Examples) was fantastic, providing content that is likely unique to this course and from the perspective of someone who has been in the IT field for long enough to be able to share his advice. The downloadable resources were also very useful and include tips that I have incorporated into the support that I provide. In addition, I enjoyed the lessons on hardware, as it included visuals that, again, reflected Mr. Mill's own experience working with them.
