Udemy

3CX Basic Certification - All-In-One Business VoIP System

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  • 353 Students
  • Updated 8/2025
4.5
(77 Ratings)
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Course Information

Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
4 Hour(s) 1 Minute(s)
Language
English
Taught by
Dan Mill
Rating
4.5
(77 Ratings)

Course Overview

3CX Basic Certification - All-In-One Business VoIP System

Master the Fundamentals of 3CX: Setup, Configuration, and Management.

Are you ready to gain a solid understanding of 3CX, the powerful and cost-effective VoIP phone system used by businesses worldwide? This course is designed to take you through the fundamentals of 3CX, covering everything from installation and configuration to call management, troubleshooting, and advanced features like softphones, mobile apps, and video conferencing.

What You Will Learn:

  • The core concepts of 3CX and how it functions as a business phone system.

  • How to set up and configure 3CX for different environments.

  • The basics of call routing, inbound and outbound rules, and call queue management.

  • How to connect IP phones via SBC and configure extensions.

  • The 3CX Web Client, mobile apps (Android & iOS), and softphone capabilities.

  • Advanced communication features such as 3CX Chat and Video Conferencing.

  • Key best practices for managing users, troubleshooting issues, and optimizing performance.

This course is beginner-friendly, requiring no prior knowledge or experience with VoIP or 3CX. It is ideal for IT professionals, business owners, system administrators, and support technicians who want to learn how to deploy and manage a modern, software-based phone system. By the end of the course, you will be equipped with the essential knowledge needed to configure and maintain 3CX effectively, as well as prepare for the 3CX Basic Certification Exam.


Enroll today and take your first step towards mastering 3CX – the All-in-One Business VoIP System!

Course Content

  • 10 section(s)
  • 78 lecture(s)
  • Section 1 Introduction
  • Section 2 3CX Deployment Options
  • Section 3 Chapter 1: Hosted by 3CX or 3CX SMB
  • Section 4 Chapter 2: Setup your Team
  • Section 5 Chapter 3: SIP Trunks
  • Section 6 Chapter 4: IP Phone Provisioning & Apps
  • Section 7 Chapter 5a: Inbound Call Handling
  • Section 8 Chapter 5b: Inbound Call Handling
  • Section 9 Chapter 6: Messaging
  • Section 10 3CX Basic Certification Practice Exam

What You’ll Learn

  • Gain the knowledge needed to pass the official 3CX certification.
  • Set up 3CX in the Cloud.
  • Add and configure extensions, voicemail, and user permissions.
  • Configure inbound and outbound call rules, digital receptionists, and call queues.
  • Learn how to provision desk phones, softphones, and mobile apps.
  • Implement best practices for backups, updates, and security.
  • Manage calls, chat, and conferencing from anywhere using 3CX’s web and mobile apps.
  • Configure SIP trunking and connect remote phones securely via SBC.
  • Learn how 3CX operates and how it integrates with VoIP technologies.


Reviews

  • M
    Mohammad Nishat
    4.0

    I just loved it.

  • W
    Wesley Potter
    4.5

    Very informal.

  • J
    Jason Smith
    4.5

    Very easy to follow course.

  • N
    Naushad
    5.0

    too much time spent on basics

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