Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
15 Hour(s) 0 Minute(s)
Language
English
Taught by
Dan Mill
Rating
Course Overview
Start your journey to become an expert in Solving IT Issues and Supporting End Users
"Crash Course on Mastering IT Technical Support" is the ideal starting point for anyone new to the world of IT support. This course is designed to provide beginners with the essential skills and knowledge needed to excel in this field.
If you’re just beginning your journey in tech and want to boost your technical support skills, this course is for you. We’ll cover the basics of IT, from understanding key concepts and troubleshooting common issues to using essential tools and software. You’ll gain practical, hands-on experience that will prepare you to tackle a variety of IT problems, help users effectively, and build a strong foundation for a successful IT support career.
This course is perfect for anyone new to IT, including those considering a tech career, students looking to improve their IT skills, and service desk agents wanting to advance their knowledge. We focus on fundamental IT concepts, troubleshooting techniques, and the use of essential tools and software.
By the end of this course, you’ll have a solid grasp of IT networking, server, and workstation hardware basics. You’ll be equipped to pursue more advanced IT studies or start working in entry-level IT roles. Our fast-paced, engaging lessons ensure you gain the confidence and competence needed to handle various IT issues and support end users effectively.
Best of all, when you complete the course, you’ll earn a professional Certificate of Completion that you can proudly add to your résumé and LinkedIn profile — helping you stand out in today’s competitive IT job market. This certificate demonstrates that you have the skills and confidence to contribute from day one — exactly what employers are looking for.
Don’t wait! Enroll today and start your journey towards becoming a Tech Expert!
Course Content
- 10 section(s)
- 332 lecture(s)
- Section 1 Introduction
- Section 2 Core IT Skills - Applications
- Section 3 Core IT Skills - Active Directory
- Section 4 Core IT Skills - Backups and Disaster Recovery
- Section 5 Core IT Skills - Certifications
- Section 6 Core IT Skills - ChatGPT for IT Support
- Section 7 Core IT Skills - Domains / DNS / Websites / SSL Certificates
- Section 8 Core IT Skills - Email
- Section 9 Core IT Skills - File Sharing
- Section 10 Core IT Skills - Internet / WAN
What You’ll Learn
- Gain a foundational understanding of the IT landscape, including key concepts, terminology, and the role of IT in various industries.
- Learn about different types of computer hardware.
- Explore the basics of software, including operating systems, application software, and software development.
- Discover the fundamentals of networking, including network types (LAN, WAN), networking hardware (routers, switches), and basic networking protocols.
- Understand the importance of IT security.
- Learn about cloud computing and its benefits.
- Gain insights into various IT career paths and specializations, such as network administration, cybersecurity, software development, and IT support.
- Identify ways to troubleshoot various issues in the IT landscape.
- Career Advancement tips and tricks in the dynamic field of IT.
- Hands on experience with practical demos and labs
- Expert Advice from a Sysadmin and Senior Network Engineer of over 10 years
- Comprehensive Course
Skills covered in this course
Reviews
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PPreetam Manurkar
mention as master no content helpful
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KKevin Symanietz
Seems a bit random so far. When are we going to to in-depth?
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IIvy Leng
Amazing! One of best courses I ever attended!
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SSam W
Great course, gives a very good run down of the essentials in IT and Help Desk. A lot of information and a good primer for the CompTIA A+ with both information and practical skills
