Hong Kong Quality Assurance Agency

[M911] Negotiation and Mediation Skills for Managers and Professionals

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Course Information

  • 9 Feb 2022 (Wed) 9:30 AM - 5:00 PM
  • 22 Apr 2022 (Fri) 9:30 AM - 5:00 PM
  • 6 Jun 2022 (Mon) 9:30 AM - 5:00 PM
Registration period
9 Aug 2021 (Mon) - 12 Dec 2021 (Sun)
HKD 1,500
Course Level
Study Mode
1 Day(s)
19/F K Wah Centre 191 Java Road North Point Hong Kong

Course Overview

Business managers and professionals now spend much more time to get others to agree without realising it. Indeed, a core competency for nowadays business managers and professionals in getting successful management of projects is to achieve consensus over decisions and agreements made. 
The trend teamwork further calls for the proper understanding and use of negotiation and mediation skills in the daily work environment. This seminar is tailor-made for business managers and aims at the improvement of personal and business skills for getting better results and, in turn, more positive successes to daily situations in the commercial environment. 
Practicing Barrister(s)

Should you have any questions, please free feel to contact Ms. Joanne Chan at 6050 8153 during office hour (9 a.m. to 6 p.m.) .

What You’ll Learn


(a) Module 1: Understanding Negotiation
  • True meaning of and effective approaches in negotiation
  • Re-understanding commercial disputes and differences
  • Key phases in getting win-win consensus
  • Negotiation
  • Tactics and counter tactics
(b) Module 2: Using Mediation
Trainer Profile:


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