Course Information
Schedules
- 10 Mar 2025 (Mon) 7:00 PM - 9:30 PM
Registration period
16 Dec 2024 (Mon) - 9 Mar 2025 (Sun)
Price
CEF Reimbursable
Course Level
Study Mode
Duration
200 Hour(s)
Language
Cantonese
Location
Tsim Sha Tsui Learning Centre
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Course Overview
This programme is designed to integrate this type of business excellence models with the latest management systems covering quality, environmental, safety and human resources. Meanwhile, the programme also introduces the famous business breakthrough improvement technique - the Six Sigma and Lean framework. Participants who complete the programme will be able to customise integrated management systems for their organisation which embedded with the business excellence practices. Participants also learn the most effective six sigma and lean methodologies that lead to world-class performance for their organisation.
What You’ll Learn
Learning Outcomes
Participants who complete this programme will be able to:
Knowledge and Skills Outcomes
1. Describe the concept and principles of business excellence in terms of different business modules and management systems;
2. Identify and discuss the gaps between organizations’ systems and the business excellence models;
3. Develop integrated management systems that meet quality, environmental, health and safety requirements; and achieve business excellence;
4. Engage in independent and collaborative learning;
5. Develop problem-solving skills for further study and professional development and
Value and Attitudes
6. Keep abreast of current changes in the global business environment.
Programme Structure
The Programme comprises of 8 modules with a total of 200 contact hours. Participants may normally complete the programme in 14 months on part-time basis.
1. Principles and Models of Business Excellence (25 hours)
• Introduction to Quality Award Models
• Business Excellence Frameworks
• Strategy Development
• Customer Engagement
• Measurement and Analysis
• Workforce Management
• Operational Effectiveness
• Performance Assessment
2. Principles and Techniques of Quality Management (25 hours)
• Introduction to TQM Principles
• History of Quality
• Quality Delivery Process
• Quality Planning
• Benchmarking
• TQM Implementation Strategies
• Performance Evaluation
• Quality Tools and Techniques
3. Six Sigma Techniques (25 hours)
• Introduction to Six Sigma
• Define Phase
• Measure Phase
• Measurement Analysis
• Analyze Phase
• Improve Phase
• Control Phase
• Project Closeout
4. Strategies and Performance Management (25 hours)
• Overview of Strategic Management
• Levels of Strategy
• Strategic Planning Process
• Internal Environment Analysis
• External Environment Analysis
• Strategic Choice
• Strategic Implementation
• Balanced Scorecard Design
5. Environmental, Quality, Occupational Health and Safety Management Systems (25 hours)
• ISO 9001:2015 Clause 1-6, 7-8 & 9-10
• ISO 14001:2015 Clause 1-6, 7-8 & 9-10
• ISO 45001:2018 Clause 1-7 & 8-10
6. Supply Chain Quality Management (25 hours)
• Overview of Supply Chain
• Supply Chain Quality Management
• Customer Accommodation
• Procurement Strategies and Purchasing Operations
• Manufacturing Planning and Control
• Lean and Agile Production
• Supplier Management
• Emerging Technologies
7. Service Quality and Management (25 hours)
• Introduction to Services
• Service Quality
• Measuring Service Quality
• New Service Development
• Lean Principles in Services
• Customer Relationships and Loyalty
• Technology in Services
8. Organisational & Human Resource Quality (25 hours)
• Lean Concepts and Human Resources
• Organizational Theory
• Organizational Development
• Process Management
• Process Re-engineering
• Agility in Human Resources
• Teamwork and Empowerment
• Change Management
