Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
10 Hour(s) 50 Minute(s)
Language
English
Taught by
Mark Miller
Rating
Course Overview
Learn how to administer, configure, and customize your ServiceNow instance!
Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.
This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.
After completing this course you should be able to:
Create new users, groups, and roles
Manage users and access
Configure and customize lists and forms
Create new applications on the NOW platform
Leverage events and notifications
Work with importing data through import sets
Build custom reports
Understand when to use UI policies, UI actions, business rules, script includes, and data policies
Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!
FAQs
Q: What version of ServiceNow does this cover?
A: This course has been updated for the Paris release and was originally recorded on the Kingston release.
Q: Can I follow along with my own instance?
A: Yes! I provide instructions on how you can obtain your very own personal developer instance
Features
Updated for the Paris release!
Quizzes
Practice Exam
Workbook
1080p video recordings
Topics Covered
The user interface
Customizations including UI policies, UI actions, business rules, script includes, data policies
Client-side versus server-side customizations
Update sets
Table administration & relationships
Field types & reference fields
Users, groups, & roles
Access controls
Impersonating users
LDAP & SSO
Incident Management
Problem Management
Change Management
Configuration Management
Service-Level Agreements
Service Catalog Management
Knowledge Management
Service Portal
System properties
System diagnostics
Events & notifications
Workflows
Import sets
Reporting
Custom application development
Course Content
- 1 section(s)
- 55 lecture(s)
- Section 1 Course Introduction
What You’ll Learn
- Understand how ServiceNow works behind the scenes
- Master administration on the ServiceNow platform
- Understand the different configurations & customizations
- Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
Skills covered in this course
Reviews
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VVikas V
This is based on a very old version of ServiceNow and many things are outdated. Needs a lot of updates
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NNainiket Desai
Some core concepts aren’t covered for exam and quizzes aren’t mobile friendly
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DDouglas Krantz
I'm looking forward to all of the details of this course. I want to understand what's really going on behind the scenes when I'm using ServiceNow. Don't attempt this course without downloading and reviewing recommended resources!
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HHenry Levon
Instructor speaks in plain and easy to understand English at a pace that is easy to follow along with. Instructor's tone and tempo are adequate for student interest and engagement. Instructor presents course materials in a manner that facilitates comprehension and understanding by adequately explaining the content, and then showing relevant demonstrations.
