課程資料
報名日期
全年招生
課程級別
學習模式
修業期
3 小時 54 分鐘
教學語言
英語
授課導師
Online CRM Training (3E Consulting Private Limited), Learn MS Dynamics (www.learnmsdynamics.com)
評分
課程簡介
Learn about Service Analysis & Voice of the Customer (VOC) in Microsoft Dynamics 365 And Become An Expert!
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Service Analysis and Voice Of The Customer Surveys (VOC)?
If yes, then this course is for you.
WHY TAKE THIS COURSE?
Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business?
Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365.
If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365.
So, go ahead, enroll in this course to become an expert.
Wish you all the very best.
課程章節
- 4 個章節
- 30 堂課
- 第 1 章 Part 3/5 - MB2-718 Certification Program
- 第 2 章 Perform Service Management Analysis
- 第 3 章 Implement Voice Of The Customer (VOC) Surveys
- 第 4 章 Next Steps
課程內容
- Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Service Management Analysis and Voice of the Customer Surveys - Part 3 of MB2-718)
- Prepare for MB2-718 certification (Part 3/5) by watching videos and practising on Dynamics 365.
- Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
- Be confident to configure Dynamics 365 for Customer Service
此課程所涵蓋的技能
評價
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UUtkarsh Upadhyay
great content
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SShakeena Jasper
Voice of customer explained very nicely., Thank you Abhay. I passed MB230 customer service exam. Feedback: For updtaed exams-More info can be added such as how to add surveys to portals etc.,
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TTom Persson
The initial configuration part of VOC was quite weak. Its was just shown that tahe was some initial configuration, but not what to do and what to configure
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TTracy Kirby
When going through the steps my options on what I see were not the same as the instructor. So I could not follow along and do the same as him.
