Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
3 Hour(s) 33 Minute(s)
Language
English
Taught by
Dan Mill
Rating
Course Overview
Master Essential IT Support Skills with Real-World Scenarios. Your Step-by-Step Guide to Launching a Career in IT.
Are you ready to launch an exciting career in IT support and become the essential problem-solver every company needs? This comprehensive Help Desk course is designed to take you from beginner to confident IT support professional with real-world skills you can start using immediately!
Through engaging, hands-on video demonstrations, realistic roleplays, and clear step-by-step guides, you’ll learn how to troubleshoot the most common technical issues. From slow computers and software errors to network outages and password resets. But this course is much more than just fixing problems. You’ll also develop the communication skills to interact professionally with users, manage incidents effectively, and provide excellent customer service every time.
We focus on practical, real-world scenarios that help you build the kind of experience employers are looking for. You’ll understand IT security basics, how to respond to possible virus infections, and the importance of password management, critical knowledge for any help desk role. The course also introduces powerful tools like Microsoft Quick Assist to help you support users remotely.
Best of all, when you complete the course, you’ll earn a professional Certificate of Completion that you can proudly add to your résumé and LinkedIn profile — helping you stand out in today’s competitive IT job market. This certificate demonstrates that you have the skills and confidence to contribute from day one — exactly what employers are looking for.
Whether you’re starting fresh or want to sharpen your skills, this course is your gateway to a rewarding IT career. Don’t wait — enroll today and master the help desk like a pro!
Course Content
- 9 section(s)
- 48 lecture(s)
- Section 1 Introduction
- Section 2 Identity and Access Troubleshooting
- Section 3 Operating System Issues
- Section 4 Network Troubleshooting
- Section 5 Workstation Hardware
- Section 6 Security Troubleshooting
- Section 7 Tools of the Help Desk
- Section 8 Sysadmin Tasks
- Section 9 Course Conclusion
What You’ll Learn
- Master Essential Help Desk Skills: Gain practical knowledge to confidently handle common IT support tasks and incidents.
- Troubleshoot Real-World Problems: Learn step-by-step approaches to diagnosing and resolving issues like slow PCs, network problems, password resets, and more.
- Learn how to Communicate Effectively with Users, Customers and Clients.
- Use Industry-Standard Tools and Techniques: Get hands-on experience with tools like Microsoft Quick Assist and common Windows utilities.
- Prepare for help desk roles with practical scenarios, roleplays, assignments, and quizzes designed to simulate real workplace challenges.
- Learn how to protect users and systems through phishing awareness, password management, and incident response.
Skills covered in this course
Reviews
-
YYnshm
it was a great cours
-
CChadi Bader
Great course. I learned alot and it was fun with the interactive roleplay scenarios.
-
TTi Reese
This is a very good and to-the-point course that I learned a lot from. Thanks, Dan.
-
OOsei Pipim
Great course
