Course Information
Schedules
- 9 Apr 2026 (Thu)
Registration period
5 Mar 2026 (Thu) - 8 Apr 2026 (Wed)
Price
HKD 1,150
(Tuition fee for Members:HK$1,050
Tuition fee for Non-members:HK$1,150
)
(Tuition fee for Members:HK$1,050
Tuition fee for Non-members:HK$1,150
)
Course Level
Study Mode
Duration
3 Month(s)
Language
English
Location
-
Certificate
- Available
- *The delivery and distribution of the certificate are subject to the policies and arrangements of the course provider.
Course Overview
INTRODUCTION
The job of executive secretary is evolving rapidly. Advanced technology in the form of PCs is simplifying the job and freeing the secretary - and this is a time of challenge and opportunity for the executive secretary.
The objective of this course is to enable the executive secretary, whose technical skills are proven, to expand professional and personal skills and thus to take on more advanced areas of responsibility.
Many managers are unaware of the potential for proactivity and creativity within their own assistants. Thus, they often do not help them to grow - and both remain frustrated and, ironically, overworked! But the executive secretary, aware of this vicious circle, can initiate the process which permits
the team to become more eff ective and allows the secretary to develop.
What You’ll Learn
CONTENTS
I. THE ROLE OF EXECUTIVE SECRETARY/PERSONAL ASSISTANT
1. Defi ning the job of a Professional Secretary
2. Meeting the Changing Demands
3. Motivating the Work Team: secretary/manager and secretary/colleagues
4. Understanding Cultural Diff erences
5. Working Successfully with People from Diff erent Backgrounds
II. PERSONAL DEVELOPMENT
6. Importance of Self-Development
7. Identifying your Strengths and Weaknesses
8. Fitting into your Job as Secretary/Personal Assistant
9. Planning for Improvement
10. Involving your Manager and Company in Developing your Potential
III. A GUIDE TO SELF-MANAGEMENT
11. Managing Yourself Professionally
12. Setting Priorities
13. Turning Diffi cult Customers and Co-workers Around to Help you
IV. THINKING AND CREATIVITY
14. Systematic Thinking Skills
15. Developing your Creative Potential
16. Techniques and Exercises for Producing Creative Ideas
17. Developing Memory Styles and How to Use Them
18. Making Eff ective Decisions and Solving Problems at the Workplace
V. WORKING WITH ASSERTIVENESS
19. Understanding Assertiveness and Using it to Handle Delicate Situations or Potential Confl icts
20. Building Assertive Techniques: To Deal with Intimidation or Negative Manipulation
VI. SELLING YOUR IDEAS
21 Reading Non-verbal Communication
22. Listening Skills - What They are and How to Use Them
23. Improving Verbal Interactive Communication
VII. PLANNING YOUR PROFESSIONAL GROWTH
24. Developing Your Career Action Plan
25. Turning Plans into Manageable Steps and Implementing Them
