Course Information
Schedules
- 9 Jul 2026 (Thu) 9:30 AM - 5:00 PM
Registration period
17 Jun 2026 (Wed) - 8 Jul 2026 (Wed)
Price
HKD 1,150
(Tuition fee for Members:HK$1,050
Tuition fee for Non-members:HK$1,150
)
(Tuition fee for Members:HK$1,050
Tuition fee for Non-members:HK$1,150
)
Course Level
Study Mode
Duration
3 Month(s)
Language
English
Location
-
Certificate
- Available
- *The delivery and distribution of the certificate are subject to the policies and arrangements of the course provider.
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Course Overview
Overview
Secretaries and assistants today are commonly recognized as members of the management team. That means you can no longer rely purely on traditional secretarial skills. The changing management environment requests you to know the management process, successful communication and interpersonal skills.
OBJECTIVES
After completing this course, you will have kept abreast of the changing management landscapes so that you can perform your role more eff ectively. Moreover, you will have been equipped with modern human relationship know-how and apply it in daily work.
What You’ll Learn
CONTENTS
I The Challenges Facing Organization Today andhow they Impact the Role of Executive Secretary/Administrative Assistant
- Identifying Major Challenges and Changes in the next decade
- China’s Infl uence upon Organization
- Identifying Cultures in the Organization
- Identifying New Management Styles
- Identifying your Role and Job Responsibilities in the New Environment
II The Process of Management and How They Impact the Role & Responsibilities of Executive Secretaries/Administration Assistants
- Planning
- Organizing
- Leading
- Controlling
III Working Happily and Eff ectively
- Managing Time
- Thinking Positively
- Win-Win Situation
- Getting the Most out of a Meeting
IV Successful Communication Skills - Speaking the Language of Success
- Listening for Filling Purpose and Hidden Agenda
- Don’t be Distracted by Emotion-Packed Words
- The Power of Silence
- Mind Your Month
- Be Sensitive to the Needs of others
- Art for Openers
- Word Essence
V. Successful Interpersonal Skills
- Getting the Boss on your Side
- Gaining the Support of Co-workers
- Getting the Support of Lower-Ranking People
- Outwriting Diffi cult People
VI. Managing the Changing Role
- Working on Unique Strengths
- Doing the Job Well - and Visibly Well
- Preparing for Performance Appraisal
